IELTS Writing Sample #91
You should spend about 40 minutes on this task.
When people need to complain about a product or poor service, some
prefer to complain in writing and others prefer to complain in person.
Which way do you prefer?
Use specific reasons and examples to support your answer.
You should write at least 250 words.
Give reasons for your answer and include any relevant examples from your own
knowledge or experience.
model answer:
It is rather difficult for me to answer the question how I prefer to complain:
in writing or in person because sometimes I just do not have a choice. For
example, if I order a product using the Internet from another state or even
country, I will more likely have the opportunity to speak to a representative of
a company in person. So, in some cases I choose to speak in person and in others
I prefer to complain in writing. However, I believe that every option has its
advantages.
From the one side, complaining in writing brings many benefits. First of all,
one does not have to spend his precious time driving, waiting for his turn and
talking with a representative. He can just send mail or e-mail and get all
explanation he needs. Second of all, I think it is the best way to avoid an
unpleasant conversation. Personally, I do not like to complain about anything
especially, in person. Finally, sometimes it is impossible to have a
face-to-face conversation because a company which provided a poor product or
service is too far away.
From the other side, complaining in person has some benefits too. First, this
type of complaining provides an immediate feedback. So, if I have some complains
about company's products I will receive all information and explanation right
away. However, sending a company a letter and getting a feedback can take more
then a month. Second, face-to-face conversation is often more effective. People
talk to each other, see each other facial gestures and body movements, which can
tell a lot about a person. In addition to these practical benefits, in the case
if one can not receive creditable explanation from one representative he always
can require to talk to another person. For instance, my husband recently had
some extra withdraws from his account by his bank and he was not aware of it.
So, he went to the bank and explained to the bank's representative the situation
and they together found the solution and that money was given back to my
husband's account. I think, in this case face-to-face conversation is the best
way to complain and get feedback fast.
In conclusion, I think that if I have to complain about a product or poor
service I will do it in person. However, if face-to-face conversation is
impossible I think I have nothing left but to send a letter or write an e-mail
there.
(409 words)